Can elementary students buy snacks before and after school?

Elementary students are free to purchase snacks before and after school. If you want to allow your child to do so, please make a separate payment to your family account via credit card or directly at the kiosk. Your child will then be able to buy snacks using finger print or smart card. Funds from the semester plan cannot be used to make purchases other than the daily morning snack and lunch.

How do I monitor and top up funds in my child’s account?

We have set the default minimum account to 500 Thai baht for each family account. The system will automatically send the head of household (as defined by Veracross system) a reminder email to your designated email address once the amount reaches below 500 Thai baht. You can then top up your account at your convenience. To change the minimum amount, you can click on [Profile Management] to make the change in the minimum limit accordingly.

Accounts can have funds added to them in one of three ways:

  1. ONLINE: You can use any credit card, SCB account or PayPal to top up your account from within the NIST Catering system. Choose the [E-Account] option then use the [Smartcard Top-Up] option. Please note that if you use the SCB top-up system there is a charge of 3.21%, or if using PayPal 4.4% + 10 Thai baht per transaction.
  2. CASH: Alternatively, you can top up using cash at the kiosk station located inside the school cafeteria or on the 3rd floor of The Hub. Cash payments can also be made at the NIST cashier’s office during office hours.
  3. CHEQUE: You can also top up your account via cheque at the NIST cashier’s office. However, please note that NIST Catering needs 5 working days to clear your cheque before the amount is credited to your account. This process may delay your orders. Also, if your cheque does not clear, you may incur additional costs.

What can I do with the Campus Online system if my child is in secondary?

If your child is in secondary, you can top up the account and also restrict the amount that can be spent per day.


Topping up the Account

Using this feature minimizes the amount of cash your child brings into school. To view how the money is spent in the cafeteria, click on [Reports] and then [Card Activity Report]. You will be prompted to enter the dates of the report that you require. More features may be added over time that will support cashless transactions for all students regardless of the grade.


Restricting Daily Spending

To restrict daily spending, click on [E-Account] and then [Set Spend Limit]. Select [Cafeteria] at the [Location] tab. You can then make the changes accordingly. At this point, it would be good to speak to your child about the limit you have set. This allows him/her to better manage spending in the canteens and cafe, as well as avoid any embarrassment resulting from the limit. Please select [Cafeteria] from the Location selection box when applying for spending limits. Balances can be checked at any time via the cafeteria kiosk.

What if my child has allergies or dietary restrictions?

If your child has an allergy, please make sure you inform the school, and also send NIST Catering an email. All allergy information will be entered onto your child’s account, and a warning notice will be displayed every time your child makes a purchase from our registers. If your child is using the elementary semester plan, we will see these restrictions when making the daily bentos and adjust the contents acordingly.

What should we do if my child loses the card?

You must let the NIST Catering Manager know as soon as you notice that you have lost your card. A fee of 150 Thai baht will be deducted from your account for each new replacement card, and the card will be loaded with all your remaining credit. Since the credit is stored in the database rather than the card, you will not lose any money.

To temporarily block the use of a card, a request can be made to NIST Catering, or you may set a zero spend limit (0.00) for your child in the Set-Spend-Limit menu, which will prevent further use.

Please note that the replacement card can only be issued during the office hours (see contact information at right).